Delivery & Returns Policy
Delivery Information
UK Standard Delivery
- Free delivery on all orders
- Typically dispatched within 3-5 working days
- Delivered within 2-3 working days after dispatch
- Sent via tracked courier service
UK Next Day Delivery
- Available for orders placed before 12pm
- Additional charge applies
- Excludes weekends and bank holidays
International Delivery
- Delivery times vary by destination (typically 5-10 working days)
- Customs duties may apply (customer responsibility)
- Tracked shipping available
Order Processing
- Most orders are processed within 48 hours
- During peak periods, allow extra processing time
- You’ll receive dispatch confirmation via email
Returns & Exchanges
Returns Policy
- 28-day return period from delivery date
- Items must be unworn and in original condition
- Original packaging must be included
- Footwear must be tried on clean surfaces
How to Return
- Complete the returns form included with your order
- Package items securely
- Use the prepaid returns label (UK only)
- International customers must arrange their own return shipping
Refund Process
- Refunds processed within 5 working days of receipt
- Issued to original payment method
- Allow 3-5 days for refunds to appear in your account
Exchanges
- Size exchanges subject to availability
- Contact us before returning for exchanges
- We’ll cover return shipping for faulty items
Non-Returnable Items
- Made-to-order products
- Customized items
- Sale footwear (unless faulty)
Faulty Goods
- Contact us immediately if items arrive damaged
- Provide photographs of any defects
- We’ll arrange replacement or refund
Special Orders
- Bespoke items cannot be returned unless faulty
- Delivery times may vary for special orders